Blog

In traditional telemarketing, contact center sales are based on outbound campaigns with cold calls to a contact base of potential...

La generación de leads de calidad es la preocupación número uno de los equipos de marketing y ventas, según indican diversos estudios de la industria.

The daily work of Workforce Management (WFM) teams requires accurate updating of certain indicators to measure the necessary capacity...

Defining the type of distribution in the contact center is a dilemma faced by many Workforce Management analysts. Is it more profitable for agents to specialize in a topic or channel...

We are pleased to announce that inConcert Holdings has joined the Cloud Security…

Next Thursday, May 20, the workshop "Omnichannel Bots - AI and Cloud to…

International consulting firm Frost Sullivan included inConcert in its Frost Radar™ 2020, a…

Te explicamos en detalle qué empresas pueden aplicar para obtener su WhatsApp Business API y cuáles son los pasos y requerimientos para conseguirlo.

From a contact center perspective, we often think of Artificial Intelligence (AI) as a capability...

Discover the latest trends for interactive voice response systems and take care automation to another level.

The world of bots is huge, and there are some options that don't need artificial intelligence to automate care. Learn when and how to use them.

The good use of Email Marketing can take your relationship with your customers to another level. Learn why you should continue betting on email in 2019.

Last Thursday, June 6, we participated in the Microsoft Innova Sessions Uruguay, held…

By applying powerful Marketing Automation technology, it is possible to integrate all the processes involved in the Marketing and Sales Funnel.

inConcert's Omnichannel Contact Center platform adds WhatsApp and Instagram to its customer service…

LE PETIT DÉJEUNER "Performance Marketing at the service of Customer Experience" in Barcelona.…