+90%contact rate for
new leads
contact with new leads
greater reach
Inconnect
The omnichannel contact center software that coordinates people and AI agents in a single operation
Inconnect manages voice and digital channels, routes inbound demand, and boosts outbound campaigns with automatic dialers. Its AI assistants help the team work better, and the native connection with Inagent's AI agents expands sales, customer service, and collections capacity.
Clients who already trust inconnect
Measurable results
The impact of a more profitable and efficient omnichannel contact center
The impact of a more profitable and efficient omnichannel contact center
+90%
+180%operational
capacity
Greater efficiency
+80%service level
Better experience
+25%debt recovery
in 12 months
recovery in 12 months
More profitable collectionsProfitable collections
How Inconnect works
Contact center software ready to handle and reach out at scale
AI in operations
Contact center software where AI assists and executes
inconnect
✦ inconnect
AI assistant for agents
Help your team resolve issues better and faster
The Inconnect AI assistant:
- Supports voice and digital channel interactions.
- Suggests responses and next steps based on context.
- Provide quick access to the information agents need.
- Propose options and leave the final decision to the agent.
The Inconnect AI assistant:
- Suggest responses and next steps based on context in voice and digital channel interactions.
- Provide quick access to the information agents need.
- Automatically categorize and provide performance feedback.
- Propose options and leave the final decision to the agent.
inagent
✦ inagent
Inagent AI agents
Autonomous AI agents
Scale your capacity with autonomous AI agents
Virtual agents:
- Suggest responses and next steps based on context in voice and digital channel interactions.
- Provide quick access to the information agents need.
- Automatically categorize and provide performance feedback.
- Propose options and leave the final decision to the agent.
Virtual agents:
- They converse with your customers via voice and digital channels.
- They handle inquiries and perform tasks autonomously.
- They work to absorb spikes and high volumes.
- They transfer to the contact center team when human intervention is needed.
Outbound campaigns
Boost your outbound campaigns with smarter dialing
Boost your outbound campaigns with smarter dialing
Adapt the pace and level of control for each campaign based on volume, goals, and your team's availability.
· Predictive · Progressive
· With preview · Outbound IVR
Sort records according to your goals so the team contacts the most relevant opportunities first.
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Identify the outcome of each call and use that information to adjust the next contact.
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Inbound campaigns
Manage voice and digital channels from a single omnichannel contact center software
Adapt workload distribution based on demand, availability, and the needs of each channel and interaction.
· Omnichannel inbox · Skill-based routing · Omnichannel blending · Load balancing
Request a demoOrganize queues and distribute interactions with visibility into wait times and service levels.
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Keep the history of every interaction to continue the conversation without starting over.
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WhatsApp for contact centers
The full potential of WhatsApp, integrated into your omnichannel contact center
Connect WhatsApp Business API natively with Inconnect to support, automate, and reach out from a single platform.
· Unified support · Campaigns · Flows · AI agents
Real-time supervision
Make decisions with a complete view of contact center activity
1.
See what's happening
Monitor agent activity, contacts in queue, service levels, and key operational KPIs in real time.
2.
Act when you need to
Detect deviations with alerts and notifications, support your team with coaching, and communicate with agents directly from the operation.
3.
Analyze to improve
Turn activity into actionable insights with reports and statistics; schedule reports and export them for deeper analysis.
Coordinate support, campaigns, teams, and AI from a single contact center software
Request a FREE demoInfrastructure and integrations
Contact center software built for demanding operations
Scale your operation
Expand capacity and adapt your contact center to demand on a robust cloud infrastructure prepared for high-volume operations.
Protect your data
Operate with security and privacy controls backed by international standards and certifications for enterprise environments.
FAQ
Frequently asked questions about omnichannel contact center software
An enterprise AI agent is a solution capable of understanding a request, interpreting context, and advancing through a process by following defined rules. It can query data, execute actions in connected systems, and transfer the conversation to a person when the situation requires it.
At Inagent, AI agents work across all channels, with human oversight and full traceability.
Download the Inagent datasheet to see all its capabilities.Bots operate on closed flows: they respond based on predefined paths and have little ability to adapt when the conversation shifts. An AI agent understands intent and context, applies rules, and can complete actions within a process.
Inagent goes beyond a standard bot platform by using a multi-agent system: specialized agents that collaborate with each other using shared context.
Request a demo for an in-depth look at the Inagent platform.In our experience, the best starting point is a process with a clear pain point, measurable impact, and the right conditions to move forward. At Inconcert, we prioritize this using a collaborative framework: Pain (volume, repetitiveness, cost per contact, and friction), ROI (cost reduction, conversion, satisfaction, and revenue), and Fit (defined process, available data, identified owner, and manageable complexity).
This is how we choose an initial, well-defined use case that delivers real business value.
Request a session with one of our experts and we will study it together.ROI depends on the process, interaction volume, current costs, and expected impact. For repetitive or high-volume processes, an AI agent can reduce costs, improve response times, increase availability, and free up your team for cases that require more judgment. It also provides traceability, consistency, and data to improve processes over time.
Request a demo and we will calculate the potential return for your company together.