Technology that drives a more streamlined and connected government
Can you imagine faster, easier, and friendlier citizen services? With our omnichannel platform driven by artificial intelligence, it’s possible. Automate processes, support staff in their everyday work, and ensure an accessible, quality experience on all channels.
Accessible, efficient, and complication-free public services
Resolve more
in less time
+85%
First contact
resolution rate
Improve citizen services
+52%
Satisfaction with
public services
Increase
trust
+25%
on NPS
(Net Promoter Score)
Accessible, multi-channel, citizen-focused service
Public services that are always available, without lines or missed calls
A service that really works
Allows citizens to perform simple procedures independently, in a streamlined fashion without waits, thanks to AI agents that are always available.
Provide assistance on any channel
Email, social media, WhatsApp, phone, or virtual office: we guarantee consistent, interruption-free assistance.
Without lines or unnecessary office appointments
Digitalize processes such as certificate requests, appointment requests, or consultations regarding procedures. Less in-person traffic, greater efficiency.
Prioritize essential services
Not all requests are equal. We prioritize the most urgent requests with the help of artificial intelligence, to provide a just-in-time response.
Proactive assistance on all channels
Send reminders, updates, or alerts with automations that prevent the public from having to make unnecessary trips to offices.
Inclusive services
Our chats are ideal for older individuals or people with disabilities. Enable self-service for people who live in hard-to-access areas and need online assistance.
Better prepared staff, better served citizens
AI assistants who streamline service
Smart screens, automatic summaries, and suggestions so that contact center agents can offer quicker, more precise answers.
Smart assignment of interactions
Route each consultation to the most appropriate agent depending on their experience, work load, availability, and area of specialization.
Training without interrupting operations
Take advantage of slow periods to train your team without interrupting service or losing efficiency in procedures.
Single service interface
With a unified interface, agents can view each citizen’s history, documents, and requests in a single, streamlined place.
Supervise AI agents for more effective service
Monitor the activity of AI agents in real time to ensure quality answers and activate transfers to contact center agents when necessary.
When technology is at the service of citizens, trust grows.
Automatic active listening for quality service
With speech analytics technology with GenAI, we detect bottlenecks and opportunities for improvement in every conversation with the public.
Real-time alerts
Configure alerts to detect incidents, deviations from protocol, or topics that result in recurring complaints, so that you can implement actions to improve the service.
Everything under control
View reports with key metrics to measure the public’s experience in each service. Review KPIs for quality, response times, FCR, and satisfaction level.
Guaranteed regulatory compliance
Manage consent, personal data, and legal requirements in accordance with the strictest standards, so that every procedure is protected.
Complete traceability
Nothing gets lost. Follow each citizen’s journey on all service channels and detect friction points instantly to implement improvements in the service.
Post-service surveys
Automatically send surveys after every contact with the government, whether in-person, by phone, or digital, and analyze responses in a centralized fashion to continue improving.
Protect the public’s trust by complying with the highest security standards
We comply with the highest security standards in the cloud (GDPR, ISO 27001, PCI-DSS, CCSK)
to guarantee that every piece of information and every interaction are always protected.
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
General Data Protection Regulation of the European Union.
