What if improving customer experience were your best logistics strategy?
In logistics, agility is power. Being able to react on time, resolve issues without complications, and always offer a clear answer. With Inconcert, this power translates into more efficient operations and into customers who trust you, come back, and recommend you.
Attract more customers in a demanding, volatile environment
Transform leads
into contracts
+34%
in the lead
conversion rate
Resolve more issues,
without waits
+42%
in first contact
resolution
Gain loyalty with
smart CX
-57%
in abandon rate
(churn)
Reduce costs,
keep quality
-27%
in customer
service costs
Agility in customer acquisition, quality in customer service and real operational efficiency
Connect on the right channel, at the right time
Respond instantly
Use smart agents to filter requests, calculate rates, and transfer contacts to the right department. This improves the experience from the very first interaction, whether on the phone or online.
More effective campaigns
Manage your campaigns on email, social media, SMS, or WhatsApp from a single system. Automate according to user behavior and contact potential customers at the key moment.
From your website to doing business
Integrate AI agents on your website to offer assistance by chat and live call. This way, you’ll accelerate conversion and position yourself ahead of slower competitors.
Omnichannel service
Centralize logistics services on WhatsApp, social media, email, voice, and more. Answer questions, verify operations data, and calculate quotes instantly, without making your customers wait.
Optimize your investment
Centralize information on the customer journey, from the request for a quote through delivery. Analyze and adjust your campaigns in real time to prioritize higher-value leads.
Gain loyalty with friction-free customer service
Real-time queries
Let your customers check on shipments, contracts, and invoices with AI agents connected to your systems (ERP, WMS, TMS and CRM, among others). Easy for them, efficient for you.
Incidents under control
Automate the management of failed deliveries, claims, or route change notifications in real time. And when needed, transfer the call to an agent without any friction.
Communication that builds trust
Send automatic notifications by email, SMS, and WhatsApp on the status of deliveries, and personalize them depending on the customer’s history.
Avoid overloading the contact center
Supervise operations in real time, adjust shifts and activate AI agents according to demand to ensure your customers always receive seamless service.
Listen to what matters
Analyze conversations with artificial intelligence to detect patterns and critical points in service and sales. Reduce churn with decisions based on real data.
Scale your logistics smartly, with easy-to-integrate technology
Easily scale
Increase your operational capacity with AI agents connected to your logistics systems. Automate without losing the personal touch, and without skyrocketing costs.
Adapt to seasonality
Respond to changes in logistics demand without compromising efficiency. Adjust your teams and maintain quality service all year round, without increasing costs.
Unified data
Keep data on customers, shipments, and incidents all in one place so that your agents can resolve queries with greater agility, since all the information is there on the screen.
Easily comply with regulations
Ensure that the correct sales script is followed and the specific regulations for each country or type of merchandise are respected.
Free up your teams’ time
Automate repetitive tasks and free up time so that your operations personnel can focus on strategic issues, on what really adds value.
Ongoing improvement based on data
Evaluate every conversation and campaign to detect opportunities and fine tune the customer experience on each shipment and logistics procedure.
Protect your customers’ trust by complying with the logistics sector’s highest standards
We comply with international standards like ISO 27001, GDPR, PCI-DSS and CCSK to ensure data security, the traceability of shipments, and that each and every interaction throughout the logistics chain is protected.
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
General Data Protection Regulation of the European Union.
