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In the world of customer experience, every interaction matters. It does not matter whether a lead...

What are the differences between AI agents and bots (chatbots and voicebots) in contact centers? Learn how each one improves your CX.

Learn what customer acquisition cost is, why it is key to your business strategy, how to calculate it, and practical tips to reduce it with Inconcert

AI is opening more and more doors in CX and customer service...

How many calls are lost before they are answered? How long is your customer...

The way brands communicate with customers is rapidly evolving. More than ever, delivering a rich, seamless conversational experience can make all the difference.

What if AI did not just assist your agents but made autonomous decisions? Discover Agentic AI and how it is revolutionizing CX management.

Explore the requirements of ADA compliance to design chatbots that are accessible, inclusive and user-friendly for everyone.

Like FOMO (Fear of Missing Out), where people feel anxious about missing out on something important, WISMO...

Debt management and debt collections are a constant challenge for companies offering credit or products and services with scheduled...

One of the most common scenarios in healthcare is waiting...

Below we will explain some of the applications of AI-powered bots in eCommerce.

We have already explored how AI has helped companies such as insurance companies or e-commerce companies, but educational institutions such as universities have also...

In this note, we will present three steps that governments, companies and individuals can and must follow to contribute to the creation of a safe and regulated Artificial Intelligence ecosystem.

Historically, insurance companies face a dilemma when it comes to customer experiences: they often fluctuate from end to end. On the one hand, customers are...

In this article, we share five ways in which NLP helps with sales processes.

This AI application not only improves customer satisfaction by offering quick assistance with intelligent conversational bots, it also...

In this “X-ray” we will thoroughly explore the key components and features that make the InConcert All-in-One platform an ideal tool for empowering...

Conversational bots are tools that many of us have already interacted with (perhaps without realizing it) on a personal level, but which are in the early stages of advanced use in companies. This is mostly due to the...

Surely you have heard of the countless cases in which bots can enhance the operation of a Contact Center.

Artificial intelligence, among many other benefits, allows contact centers to automate customer service support by implementing conversational solutions such as Voicebots or voice bots.

In this article, we'll explore 4 AI trends that are expected to have a significant impact on business in 2024.

What exactly is hyperautomation and how is it applied in a Contact Center? In this article, we'll explore these concepts and their impact on improving the customer experience.

In this article, we explain two very interesting cases in which we can combine AI and lead management, resulting in the optimization of strategies and key indicators and an increase in sales.

In this guide, we'll explore the best tools and strategies to take full advantage of the multiple benefits of automations and turn all your digital marketing efforts into real sales.

There are times when the need to transition the conversation from a chatbot to a human agent is imminent to resolve...

Year-end sales events such as Buen Fin, with more than 100,000 participating Mexican businesses; Black Friday, with 9.120 million dollars spent by Americans; or Cyber Monday...

We share the uses of generative AI to optimize everyday processes in a simple, intelligent way, freeing up resources and time to dedicate to adding value where you need it most.

Did you know that by 2025 75% of the tasks that take place in the Contact Center will be carried out by an AI? And by 2030, 80% of people will have daily contact with virtual assistants.

We are facing a new era of tailored care. Ensuring experiences that respond to the growing expectations of personalization, of customers and the work teams themselves results in...

A successful business-client relationship seeks to ensure that all methods, strategies and processes used are customer-centric. The objective is to create satisfying and homogeneous experiences in...

Today, customers expect a seamless and seamless experience across all available channels. Omnichannel has become a necessity for companies that want to create valuable experiences for their customers.

inConcert obtained the Certificate of Cloud Security Knowledge v.4 (CCSK), which accredits the…

Discover what scoring is applied to marketing automation and how this strategy can help you achieve sustainable lead generation and conversion growth.