What if improving customer experience were your best logistics strategy?
In logistics, agility is power. Being able to react on time, resolve issues without complications, and always offer a clear answer. With Inconcert, this power translates into more efficient operations and into customers who trust you, come back, and recommend you.
Capta más clientes en un entorno exigente y volátil
Desarrollamos in-house soluciones de CX potenciadas por GenAI, con equipos de I+D que alinean la evolución del producto con tus objetivos.
Nuestra tecnología cloud se adapta a la realidad de tu empresa y sector, y te permite gestionar tus operaciones de forma ágil y segura.
Te atendemos 24/7 en tu horario e idioma, con equipos locales que operan en +29 países y te acompañan en la adopción de nuestras soluciones.
Impulsamos tu crecimiento con sistemas no-code y automatización integrados en el ecosistema omnicanal de CX más avanzado del mercado.
Cómo potenciar cada etapa del journey
Cumplimos con normas internacionales como ISO 27001, GDPR, PCI-DSS y CCSK para garantizar la seguridad de los datos, la trazabilidad de los envíos y la protección de cada interacción a lo largo de la cadena logística.
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
General Data Protection Regulation of the European Union.
Agility in customer acquisition, quality in customer service and real operational efficiency
Connect on the right channel, at the right time
Respond instantly
Use smart agents to filter requests, calculate rates, and transfer contacts to the right department. This improves the experience from the very first interaction, whether on the phone or online.
More effective campaigns
Manage your campaigns on email, social media, SMS, or WhatsApp from a single system. Automate according to user behavior and contact potential customers at the key moment.
From your website to doing business
Integrate AI agents on your website to offer assistance by chat and live call. This way, you’ll accelerate conversion and position yourself ahead of slower competitors.
Omnichannel service
Centralize logistics services on WhatsApp, social media, email, voice, and more. Answer questions, verify operations data, and calculate quotes instantly, without making your customers wait.
Optimize your investment
Centralize information on the customer journey, from the request for a quote through delivery. Analyze and adjust your campaigns in real time to prioritize higher-value leads.
Gain loyalty with friction-free customer service
Real-time queries
Let your customers check on shipments, contracts, and invoices with AI agents connected to your systems (ERP, WMS, TMS and CRM, among others). Easy for them, efficient for you.
Incidents under control
Automate the management of failed deliveries, claims, or route change notifications in real time. And when needed, transfer the call to an agent without any friction.
Communication that builds trust
Send automatic notifications by email, SMS, and WhatsApp on the status of deliveries, and personalize them depending on the customer’s history.
Avoid overloading the contact center
Supervise operations in real time, adjust shifts and activate AI agents according to demand to ensure your customers always receive seamless service.
Listen to what matters
Analyze conversations with artificial intelligence to detect patterns and critical points in service and sales. Reduce churn with decisions based on real data.
Scale your logistics smartly, with easy-to-integrate technology
Easily scale
Increase your operational capacity with AI agents connected to your logistics systems. Automate without losing the personal touch, and without skyrocketing costs.
Adapt to seasonality
Respond to changes in logistics demand without compromising efficiency. Adjust your teams and maintain quality service all year round, without increasing costs.
Unified data
Keep data on customers, shipments, and incidents all in one place so that your agents can resolve queries with greater agility, since all the information is there on the screen.
Easily comply with regulations
Ensure that the correct sales script is followed and the specific regulations for each country or type of merchandise are respected.
Free up your teams’ time
Automate repetitive tasks and free up time so that your operations personnel can focus on strategic issues, on what really adds value.
Ongoing improvement based on data
Evaluate every conversation and campaign to detect opportunities and fine tune the customer experience on each shipment and logistics procedure.
Soluciones flexibles y escalables que crecen contigo
Te ofrecemos un ecosistema omnicanal que cuida cada punto de contacto con tus clientes, generando valor desde la captación hasta la postventa.
Solución de cloud contact center
Gestiona todos tus canales desde una única solución, y aumenta la productividad de tus equipos gracias a la IA integrada en un entorno omnicanal.
Agentes virtuales inteligentes
Escala tu CX con agentes IA que trabajan como humanos: sin pausa, sin errores y con plena autonomía en cualquier canal de voz y texto.
Marketing
automation y CRM
Automatiza sin esfuerzo y optimiza tus campañas digitales gracias a la trazabilidad end-to-end del customer journey, y al análisis avanzado de KPI.
Software de análisis conversacional
Analiza todas las conversaciones en llamadas y canales digitales para impulsar la calidad de tus operaciones y detectar insights de valor para tu negocio.
Workforce Management
Calcula el equilibrio perfecto entre el volumen de trabajo pronosticado en todos los canales, el nivel de servicio requerido y las preferencias de tus agentes.
Lleva tu CX al máximo nivel
