Technology designed for better collections
In the world of collections management, time is worth its weight in gold. A call at the right time, a well thought out message or a clear, empathetic conversation can change everything.
The best collections management not only recovers debt, but also gains customer loyalty
Increase in debt recovery rates
+34%
Recover more, with less effort
Increase in the percentage of PTP in early arrears
+22%
Increase compliance with promises to pay
Decrease in early arrears rate
-25%
Decrease
defaults
Increase in reactivations
+12%
Reactivate customers with greater success
Accelerate your recoveries and optimize your cash conversion cycle with AI-powered omnichannel technology
Make better contact with customers to recover more debt
Smart dialing
Avoid unproductive calls with smart dialers that prioritize contacts with a higher likelihood of success and improve your contact rates.
Multi-channel, friction-free collections
Reach your clients by phone, SMS, email, or WhatsApp, with secure strategies and full traceability in each interaction for greater success in collections.
Segment and assign strategically
Classify your portfolio by risk, amount, or likelihood of payment, and automate initial management with AI agents that scale only the necessary conversations.
Automatic reminder campaigns
Send customized messages with AI agents before debts come due to increase the likelihood of payment, without manual intervention.
Always available, empathetic AI agents
Virtual agents who can provide service 24/7, in natural language, with the capacity to negotiate payment agreements and update customer activity in the CRM and other systems.
Achieve greater agility and speed in your collections operations
Automate repetitive tasks
Send payment reminders automatically, respond with virtual agents, and free up your human team from performing repetitive tasks, especially for debts in early arrears.
Call only when it’s worth it
Reduce unproductive calls with smart dialers that filter calls that go to voicemail, inactive numbers, and missed calls.
Act only when necessary
Configure alerts in real time (for example, when 80% of your team is occupied) to make quick decisions and improve collection contact rates.
Assign each contact to the perfect agent
The system assigns each contact to the most prepared agent, depending on their skills, knowledge, or experience, to recover any type of outstanding debt.
Adjust your strategy on the fly
Adapt your strategies depending on the performance of each collection campaign. With updated data broken down by channel and team, you can fine-tune each action and achieve greater efficiency.
Guaranteed compliance
Easily comply with regulations thanks to automatic analyses and smart auditing on every conversation, ensuring transparency and traceability for every interaction.
Optimize your collection campaigns and maximize debt recovery
Instant information
View the key data for each collections process from a single place. That way, you can make faster, more personalized decisions, without wasting time searching for information.
Streamlined management of collection campaigns
Reinforce your team in real time with AI agents or redistribute tasks to keep up the pace even during intense recovery campaigns.
Ongoing training
Make the most of periods with a low workload and strengthen your team’s skills, maintaining the collection operation’s success even during training.
Agent copilot with AI
AI assistants in the contact center software suggest responses and messages, so that your agents can work smarter and faster to recover debt.
Insights from every conversation
Contact center conversations conceal valuable information. Analyze objections, identify topics and trends, and use them to improve processes and scripts for collections.
Back your collections operation with the utmost guarantees.
From personal data to collections processes, we guarantee regulatory compliance, security, and trust at all times.
Certificación ISO 42001
Inconcert is certified according to the highest international standard for AI management, which endorses a responsible, transparent, and secure use of artificial intelligence integrated into its solutions.
CSA Trusted Cloud Provider
Cloud Security Alliance certifies Inconcert as a trusted cloud provider.
Star Level One
Level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR).
PCI Cloud Security Standards
Data security standards for the payment card industry.
ISO 27001
International information security, cybersecurity, and privacy protection standard.
CCSK
CSA Certificate of Cloud Security Knowledge.
GDPR
General Data Protection Regulation of the European Union.
More resources
The ISO/IEC 42001:2023 certification adds to other accreditations obtained by the company, endorsing the security and reliability of its technology solutions.
