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The objective of automatic dialing is to make agents' time more efficient...
The concept of “cloud” began to be used as a metaphor for the Internet...
Nowadays, almost all companies have a wide range of options for their customers to get in touch...
The purpose of this document is to establish the differences between one ...
The question is recurring and usually comes up shortly after starting a...
An IVR, for its acronym in English Interactive Voice Response, is a system that interacts ...
Automating some business processes in order to improve the customer experience ...
The RFP is a document that is prepared in order to request proposals for solutions ...
In this article, you will find the errors that affect voice quality and what you ...
The rise of Composite Artificial Intelligence in the banking sector marks a crucial moment...
Generative AI outlines the future of conversational technology, multiplying...
Generative AI makes it possible to achieve more and better sales processes through intelligent...
2023 was the year in which ChatGPT and generative AI unleashed enormous potential...
Gartner® forecasts that conversational AI will reach $36 billion in revenue by 2032...
WhatsApp is one of the channels most in demand by companies to communicate with their...
CRM and Contact Centers are two systems with many points in common: they operate...
Attracting qualified leads is a major concern for many companies. When the leads ...
In this guide, we teach you the best practices to centralize your contact bases in your CRM ...
The main objective of a sales team - any supervisor or salesperson will tell you - is to sell more.
This guide is designed for those who have never carried out this type of action.
Accelerating the closing of sales is a key factor in increasing sales revenues.
Learn how to structure outgoing WhatsApp messages in the contact center so that...
The way companies sell is constantly evolving, in line with new contact...
In this guide, you will learn in detail 5 arguments that no one has told you about why...
Discover how a Total Experience strategy can help achieve first-rate results, as well...
Predictive dialing is a very good option for optimizing your telesales campaigns. The levels of ...
Call recordings in a contact center are a very valuable tool, which, when properly analyzed...
