Protect your operations with CX technology designed for demanding environments
The technology you need to comply with the strictest regulations without compromising your business’ agility. Build a solid, controlled, reliable operation from the first contact.
Value for your technology stack
Protect information on all channels
Gain real-time oversight
Strengthen your customers’ trust
Reduce legal and reputational risks
Comply with international standard
Manage your CX operation securely and with constant oversight
Get ahead of risks before they impact your business
Omnichannel security
Information is protected from the very first contact on all channels, complying with ISO 27001 and other international standards.
Authentication and access control
Define roles to ensure that each user only accesses the information and functions they need.
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Fraud prevention
Apply AI-powered conversational analysis to detect inappropriate practices and prevent them from impacting the business.
Protection for sensitive data
Minimize legal and reputational risks by managing personal data in a CRM designed to comply with the GDPR.
Manage the risks of AI
We apply technical and operational controls to keep the risk of bias and ethical impacts within acceptable limits according to ISO 42001.
Vulnerability scans
We execute a vulnerability search daily by reviewing code and dependencies, and by simulating external attacks.
Provide the experience your customers need to stay
Load balancing between carriers
We distribute calls among several telephone providers to maintain service continuity. If one fails, traffic is automatically rerouted.
Omnichannel blending
Manage channels from a single ecosystem so that customers have a consistent, streamlined, uninterrupted experience, whether with human agents or AI.
Complete, auditable traceability
Log every action, access, and modification to facilitate internal and external audits with total transparency.
Active protection
Monitor calls, chats, and messages with human and AI agents to ensure compliance with internal policies and external regulations.
Centralized supervision
Ensure the service level at your contact center with a forecast adapted to real demand, considering peaks of service and activity history.
Turn your customers into ambassadors for your brand
ISO 42001 certification
Guarantees that our AI agents and AI models are developed and operate with risk, ethics, governance, and data protection controls that are recognized globally.
ISO 27001 certification
This information security standard guarantees that we protect data, systems, and processes by performing technical controls periodically.
PCI Cloud Security Standards
Guarantees the secure processing of payment data in cloud environments, which is a must in operations that involve cards and financial transactions.
CSA Trusted Cloud Provider
This seal from the Cloud Security Alliance recognizes good security practices, transparency, and oversight in cloud infrastructure management.
STAR Level One (CCSK)
We are part of the CSA’s STAR registry, backed by professionals certified in CCSK (Certificate of Cloud Security Knowledge).
GDPR
Our solutions comply with the European General Data Protection Regulation, which ensures responsible management of personal data.
Secure technology that guarantees data protection and privacy
Solutions that work together to protect your operation, guarantee compliance, and boost trust in every interaction.
What it means for you
Security and compliance in regulated environments
WiZink needed a platform that would guarantee security and compliance when managing financial interactions. With Inconcert, they achieved a more controlled, secure operation that is prepared for constant audits.
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Toyota Financial Services trusted in Inconcert to secure the omnichannel management of its operations. The platform allowed the company to centralize interactions, improve operational oversight, and increase trust among customers and regulators.
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The Mexican Tax Administration used Inconcert’s technology to manage citizen consultations, ensuring data protection and regulatory compliance for each contact.
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