Build Customer Loyalty with CX Technology That Adds Real Value
The technology you need to better accompany your customers, respond to their needs, and build long-lasting relationships. Reduce churn, drive retention, and turn customers into ambassadors for your brand.
Value for loyalty
Accompany your customers each step
Reduce churn from first contact
Identify risks of abandonment and act
Enhance experience
with no added complexity
Turn customers into repeat customers who recommend you
Accompany your customers before, during, and after... and compel them to recommend you
Activate your customers quickly and build trust from day one
Personalized omnichannel welcome
Guide each customer through their first steps with messages that adapt to their profile and with service available on any channel.
Always available AI agents
They answer questions, guide processes, and eliminate initial difficulties. Ensure each customer understands how to use your product or service with no wait.
Smart reminders
Detect whether a customer doesn’t complete the initial steps and activate proactive reminders with automated workflows. AI agents also provide support for the use of your product or service.
Automated procedures
Simplify document validations and scheduling with AI agents. That way, your customer advances with no effort and your team can focus on higher value tasks.
Relevant content dispatch
Automate the dispatch of tutorials and guides based on each customers’ behavior and profile via any text channel. The more clarity they have at the outset, the greater the value they will perceive.
Continuous monitoring
Use conversational analysis with AI to identify complications with your product or service in the early steps and prevent early abandonment.
Provide the experience your customers need to stay
Agile omnichannel service
Centralize management on call channels, WhatsApp, email, and social media to ensure quick, consistent responses when the customer needs them.
Automation of frequently asked questions
Support your operation with always available AI agents to answer frequently asked questions, freeing up operating capacity for your team.
Identification of signs of churn
AI-powered conversational analytics detecting frustration, frequently asked questions, and critical topics to act before the customer leaves.
Proactive incident management
When AI agents detect a negative feeling, they send alerts for immediate action and transfer delicate conversations to the contact center.
Guaranteed service with no waiting
Ensure the service level at your contact center with a forecast adapted to real demand, considering peaks of service and activity history.
Satisfaction level monitoring
Combine AI agents and marketing automation strategies to automate dispatch of NPS surveys via email, WhatsApp, or call for better customer experience monitoring.
Turn your customers into ambassadors for your brand
Automated renewals
Activate smart reminders with AI agents able to manage renewals, updates, or contract continuity negotiations.
Smart upselling and cross-selling
Launch campaigns based on each customer’s activity and context, without being invasive or saturating teams.
Conversational insights
Identify large-scale patterns and trends to identify which experiences create loyalty and thus enhance what adds the most value.
Referral programs
Implement automated flows that invite customers to share your service with family and friends, rewarding their recommendation.
Satisfied agents
Plan shifts based on agent preferences, skills, and workload so they are an engine of loyalty.
Continuing value campaigns
Send communications based on real use of the product or service to bolster the relationship with the customer and demonstrate benefits at key moments.
Technology designed to create experiences that build loyalty
A connected ecosystem to accompany, care for, and retain each customer without increasing effort or resources.
What it means for you
Experiences demonstrating the power of loyalty
Sies Salud unified channels and automated key processes when it integrated Inconnect. With more agile and centralized management, it reduced PQRS by 70% and improved service without adding operational complexity
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Hughes México boosted customer satisfaction and improved the experience throughout the after-sales cycle thanks to Inconcert’s omnichannel ecosystem. With centralized service and key automations, they boosted operating efficiency.
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UTEL transformed its relationships with students and prospective students by unifying its customer service and automating key communications with Inconcert. It improved overall satisfaction, reduced response times, and bolstered student permanence.
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