AI Agents for Businesses: AI solves, your team leads
Inconcert's AI agents work alongside your team to resolve customer service and sales processes across all channels: AI operates under your rules, and people intervene when a case requires human judgment.
Clients who already trust Inagent
Direct impact where your business needs it most
resolution
appointments
per sale
Service Level
Resolve complete processes with AI and human judgment
AI agents operate according to your business rules: they proceed autonomously when the process allows and transfer to your team when human intervention is needed.
- Identify the query
- Consult systems
- Diagnose incidents
- Manage technical visits
- Create tickets
- Follow up on cases
- Transfer with context when needed
- Record customer data in the CRM
- Check availability
- Suggest times
- Confirm, cancel, or reschedule the appointment
- Send reminders through different channels
- Escalate to the contact center if extra validation is required
- Identify purchase intent
- Advise on the sale
- Record lead data in the CRM
- Validate qualification criteria
- Hand off to the sales team with full context
- Check the debt
- Send payment reminders
- Handle objections
- Negotiate according to defined rules
- Arranges payment
- Provides payment options
- Confirms via any channel
- Identifies the query
- Consults systems
- Diagnoses incidents
- Manages technical visits
- Creates tickets
- Follows up on cases
- Transfers with context as needed
- Identifies the query
- Consults systems
- Diagnoses incidents
- Manages technical visits
- Creates tickets
- Follows up on cases
- Transfers with context as needed
- Identifies the query
- Consults systems
- Diagnoses incidents
- Manages technical visits
- Creates tickets
- Follows up on cases
- Transfers with context as needed
- Identifies the query
- Consults systems
- Diagnoses issues
- Manages technical visits
- Creates tickets
- Tracks cases
- Transfers with context when needed
An expert team supports you in bringing your AI agents to production
A comprehensive platform for deploying AI agents in your company
Create agents for each process
Configure goals, rules, tone, accent, and voice for each AI agent without needing code.
Coordinate AI and human teams
Define the limits of each agent's capabilities and when to transfer a case to a human.
Connect your systems
Integrate Inagent with CRM, ERP, contact center, calendar, and more, so it can work with your business systems.
Deploy on your channels
Manage voice, WhatsApp, webchat, SMS, Instagram, and Facebook Messenger from a single platform.
Detect where to intervene
Receive alerts for long, blocked, or negative sentiment conversations for focused supervision.
Improve with real data
Analyze conversations, detect trends, and adjust each AI agent using performance metrics.
Create agents by process
Configure goals, rules, tone, accent, and voice for each AI agent without needing code.
Coordinate AI and human teams
Define the scope of each agent's capabilities and when they should transfer the case to a human.
Connect your systems
Integrate Inagent with CRM, ERP, contact center, calendar, and more, to operate seamlessly with your business systems.
Deploy on your channels
Manage voice, WhatsApp, webchat, SMS, Instagram, and Facebook Messenger from a single platform.
Identify where to intervene
Receive alerts for long, blocked, or negative sentiment conversations to monitor with focus.
Identify where to intervene
Receive alerts for long, blocked, or negative sentiment conversations to monitor with focus.
AI agents for businesses
with critical and regulated processes
governance
data
control
enterprise
The essentials for advancing with AI agents in your company
An AI agent for businesses is a solution capable of understanding a request, interpreting context, and progressing within a process by following defined rules. It can query data, execute actions in connected systems, and transfer the conversation to a human when the case requires it. At Inagent, AI agents work across all channels, with human supervision and complete traceability.
Download the Inagent datasheet to see all its capabilities.
Bots operate with closed flows: they respond according to predefined paths and have limited ability to adapt when the conversation changes. An AI agent understands intent and context, applies rules, and can complete actions within a process. Inagent goes beyond a bot platform because it works with a multi-agent system: specialized agents that collaborate with each other using shared context.
Request a demo to get an in-depth look at the Inagent platform.
Based on our experience, the best starting point is a process with a clear pain point, measurable impact, and sufficient conditions to move forward. At Inconcert, we prioritize this with a collaborative working model: (volume, repetitiveness, cost per contact, and friction), (cost reduction, conversion, satisfaction, and revenue); and (defined process, available data, identified owner, and manageable complexity). This allows us to select an initial use case that is focused and delivers real business value.
Request a session with one of our experts and we'll explore it together.
ROI depends on the process, interaction volume, current cost, and expected impact. In repetitive or high-volume processes, an AI agent can reduce costs, improve response times, increase availability, and free up your team for cases requiring more critical judgment. It also provides traceability, consistency, and data to improve processes over time.
Request a demo and we'll calculate the potential ROI for your company together.