Blog

We share the uses of generative AI to optimize everyday processes in a simple, intelligent way, freeing up resources and time to dedicate to adding value where you need it most.

Did you know that by 2025 75% of the tasks that take place in the Contact Center will be carried out by an AI? And by 2030, 80% of people will have daily contact with virtual assistants.

We are facing a new era of tailored care. Ensuring experiences that respond to the growing expectations of personalization, of customers and the work teams themselves results in...

A successful business-client relationship seeks to ensure that all methods, strategies and processes used are customer-centric. The objective is to create satisfying and homogeneous experiences in...

Today, customers expect a seamless and seamless experience across all available channels. Omnichannel has become a necessity for companies that want to create valuable experiences for their customers.

inConcert obtained the Certificate of Cloud Security Knowledge v.4 (CCSK), which accredits the…

Discover what scoring is applied to marketing automation and how this strategy can help you achieve sustainable lead generation and conversion growth.

In this article we will see the legislative changes that have led to the arrival of the cookieless world, how it can affect the marketing operations of companies, as well as new opportunities and technologies for the world without cookies.

Sustainability has become an increasingly important issue for companies in recent years, and companies in the CCaaS sector are no exception. As the world becomes more...

Companies operating in the most digitalized sectors must understand the importance of the Digital Employee Experience...

WhatsApp is one of the most effective tools available to companies to carry out effective and personalized communications.

Meta highlights inConcert's ability to integrate WhatsApp Business Platform into its customers' CX…

We reveal the secrets of our marketing automation platform to implement a winning Lead Scoring strategy.

Francisco Bas of inConcert, a Platinum Sponsor at CX Day Argentina 2022, hosted…

The solution makes it possible to analyze 1 of the calls and has…

“Fran,” as we call him, joined inConcert as VP of Engineering in July…

“The human side of CX”: driving experience at the 20th Customer Experience Summit…

inConcert was present again at the Global CX Forum Fest organized by IMT…

This year, inConcert has developed a specialized portfolio with solutions for every industry.…

Customer Experience (CX) has been a growing priority for companies in the search for greater customer satisfaction and loyalty that results in benefits for the company.

Interview with Julia Morales, Business Development Manager at inConcert, about the most common mistakes companies make in their transformation process...

We tell you everything you should know to work with workflows and generate truly effective email automation actions.

Real-time analysts are the gatekeepers of the operation. The analyst's mission is to monitor compliance with the shift schedule and the main...

Successfully implementing a chatbot is much more than creating an automated conversational system.

One of the main marketing resources are, without a doubt, metrics, since they allow strategies to be implemented and controlled while they are being implemented.

inConcert, together with its strategic partner Convertia, developed a digital transformation project for…

In traditional telemarketing, contact center sales are based on outbound campaigns with cold calls to a contact base of potential...

La generación de leads de calidad es la preocupación número uno de los equipos de marketing y ventas, según indican diversos estudios de la industria.

The daily work of Workforce Management (WFM) teams requires accurate updating of certain indicators to measure the necessary capacity...

Defining the type of distribution in the contact center is a dilemma faced by many Workforce Management analysts. Is it more profitable for agents to specialize in a topic or channel...