On November 5 and 6, Inconcert took part in the 28th edition of Expo Relación Cliente, one of Spain’s leading customer experience events, held under the theme “ClientIA Planet: The Future of CX Powered by Artificial Intelligence.”
At this gathering of customer experience, automation, and digital innovation leaders, Inconcert showcased its “Inconcert Universe”, a comprehensive ecosystem designed to enhance CX management through intelligent, scalable solutions that cover the entire customer lifecycle.
The company’s booth stood out as one of the most visited at the event, not only for its vibrant atmosphere and engaging afterwork session featuring pizza and beer, but especially for a unique interactive experience: the chance to talk live with an Inconcert AI agent.
An interactive experience: talking to an AI agent in real time
During the event, Inconcert launched an innovative interactive demo, where users can choose an industry and chat directly with a live AI agent.
Each agent specializes in a different field, with contextual knowledge and a tone tailored to their role:
- Natalia (Telco), advises on mobile and internet plans.
- Rosa (Healthcare), schedules medical appointments and answers common questions.
- Cris (Education), prequalifies leads generated by digital campaigns.
- Arturo (Tourism), manages hotel bookings and recommendations.
- Alex (Retail), assists with orders, returns, and deliveries.
- Paula (Collections), specializes in payment negotiations and debt reminders.
This experience allowed visitors to witness firsthand the fluency, naturalness, and problem-solving capabilities of Inagent, Inconcert's AI agent solution, that understands user intent and manages conversations autonomously, with empathy and contextual coherence.
The demo was met with great enthusiasm, solidifying Inconcert’s position as a leading provider of conversational intelligence applied to customer experience.
Pioneering the evolution of AI-powered customer experience
Inconcert’s participation in ClientIA Planet reinforced its vision: to drive a more human and efficient relationship model, where AI amplifies impact at every touchpoint.
In addition, Inconcert enhanced the attendee experience with an “afterwork” gathering featuring pizza and beer.
