AI Agents for Businesses: AI solves, your team leads

An AI agent for businesses is a solution capable of understanding a request, interpreting context, and progressing within a process by following defined rules. It can query data, execute actions in connected systems, and transfer the conversation to a human when the case requires it. At Inagent, AI agents work across all channels, with human supervision and complete traceability.

Bots operate with closed flows: they respond according to predefined paths and have limited ability to adapt when the conversation changes. An AI agent understands intent and context, applies rules, and can complete actions within a process. Inagent goes beyond a bot platform because it works with a multi-agent system: specialized agents that collaborate with each other using shared context.

Based on our experience, the best starting point is a process with a clear pain point, measurable impact, and sufficient conditions to move forward. At Inconcert, we prioritize this with a collaborative working model: (volume, repetitiveness, cost per contact, and friction), (cost reduction, conversion, satisfaction, and revenue); and (defined process, available data, identified owner, and manageable complexity). This allows us to select an initial use case that is focused and delivers real business value.

ROI depends on the process, interaction volume, current cost, and expected impact. In repetitive or high-volume processes, an AI agent can reduce costs, improve response times, increase availability, and free up your team for cases requiring more critical judgment. It also provides traceability, consistency, and data to improve processes over time. 

It can answer questions in real time, guide users through the website, qualify leads, schedule meetings, open tickets, check order status, resolve FAQs, and transfer to the human team with the conversation history. Everything depends on the integrations you enable and the script and objectives you set for each AI agent.

Inagent can respond to direct messages, handle social media campaign inquiries, qualify opportunities, resolve issues, collect data, and log the conversation in your systems. If the case requires human intervention, it transfers the thread along with the collected data and actions taken.

SMS is useful for short, critical communications: appointment reminders, confirmations, payment alerts, delivery notifications, secure links, or pending documentation. Inagent can manage simple responses and update your systems according to defined rules.

Yes. Inagent can connect with CRMs, contact centers, calendars, helpdesks, ERPs, ordering systems, e-commerce platforms, and other business tools to query information and execute actions during the conversation.

When a case requires validation, human judgment, or more complex management, Inagent transfers the conversation to your contact center team, including the history, collected data, actions taken, and the reason for the transfer.

Inagent operates with security controls, encryption in transit and at rest, traceability, access controls, and AI governance criteria. Additionally, Inconcert holds ISO 42001 and ISO 27001 certifications.