Inconcert's AI agents work alongside your team to resolve customer service and sales processes across all channels: AI operates under your rules, and people intervene when a case requires human judgment.
Clients who already trust Inagent
Inagent works according to your business rules: it resolves issues autonomously and escalates to your team when a case requires human validation or judgment.
Manage inbound calls with AI voice agents on WhatsApp thanks to Meta's new functionality.
Share images, PDFs, locations, catalogs, prices, and payment links within the conversation.
Respond instantly at any time and in the customer's language. Resolve FAQs, check orders, manage issues, and open tickets.
Connect Inagent with your CRM, ERP, contact center, calendar, and more, so it can operate with your business systems.
Create agents by process: configure goals, rules, tone, accent, and voice for each AI agent on WhatsApp.
Security and trust
Inconcert is an official Meta Business Partner. We support you with registration, number activation, WhatsApp configuration, and initial support.
Inagent operates under the highest security standards, with encryption in transit and at rest, access controls, user consent, and traceability.
Inagent relies on Amazon Web Services to offer scalable, reliable operations prepared for high volumes of interactions.
Do you want to see Inagent applied to your business?
Request a FREE demoConfigure goals, rules, tone, accent, and voice for each AI agent without needing code.
Define the limits of each agent's capabilities and when to transfer a case to a human.
Integrate Inagent with CRM, ERP, contact center, calendar, and more, so it can work with your business systems.
Manage voice, WhatsApp, webchat, SMS, Instagram, and Facebook Messenger from a single platform.
Configure goals, rules, tone, accent, and voice for each AI agent without needing code.
Define the scope of each agent's capabilities and when they should transfer the case to a human.
Integrate Inagent with CRM, ERP, contact center, calendar, and more, to operate seamlessly with your business systems.
Manage voice, WhatsApp, webchat, SMS, Instagram, and Facebook Messenger from a single platform.
An AI agent for businesses is a solution capable of understanding a request, interpreting context, and progressing within a process by following defined rules. It can query data, execute actions in connected systems, and transfer the conversation to a human when the case requires it. At Inagent, AI agents work across all channels, with human supervision and complete traceability.
Bots operate with closed flows: they respond according to predefined paths and have limited ability to adapt when the conversation changes. An AI agent understands intent and context, applies rules, and can complete actions within a process. Inagent goes beyond a bot platform because it works with a multi-agent system: specialized agents that collaborate with each other using shared context.
Based on our experience, the best starting point is a process with a clear pain point, measurable impact, and sufficient conditions to move forward. At Inconcert, we prioritize this with a collaborative working model: (volume, repetitiveness, cost per contact, and friction), (cost reduction, conversion, satisfaction, and revenue); and (defined process, available data, identified owner, and manageable complexity). This allows us to select an initial use case that is focused and delivers real business value.
ROI depends on the process, interaction volume, current cost, and expected impact. In repetitive or high-volume processes, an AI agent can reduce costs, improve response times, increase availability, and free up your team for cases requiring more critical judgment. It also provides traceability, consistency, and data to improve processes over time.
When a case requires validation or more complex handling, Inagent transfers the conversation to your contact center team with full context: history, collected data, actions taken, and the reason for the transfer.
Yes, provided that Meta-approved templates are used and consent rules are respected. Inagent allows you to send reminders for appointments, payments, expirations, shipments, or pending documentation, and continue the process within the same chat.
Yes. AI agents can respond in different languages and adapt the tone to your brand, while maintaining the business rules and escalation criteria defined by your team.
A traditional chatbot usually follows closed flows. An Inagent AI agent understands the conversation, applies business rules, queries systems, executes actions, and escalates to humans when necessary. It is designed to resolve entire processes, not just answer messages.
Inagent operates with security controls, encryption in transit and at rest, traceability, user consent, and access controls. Additionally, Inconcert holds ISO 42001 and ISO 27001 certifications.