From 18 to 10 minutes to close a sale: Mentius accelerates its telecom sales operations with Inagent and Inconnect from Inconcert

Scale sales without losing agility or quality

At Mentius, the challenge wasn’t a lack of experience in sales, as they have a consolidated track record there, but the need to expand their operations for Telefónica Movistar without losing agility or quality. In telecoms, a market saturated with similar offers, the hard part is selling better, faster, and on more channels.

Although the operation was growing, it was still based on classic solutions which worked, but slowed down the pace. Additionally, sales opportunities arrived from different channels and the human team couldn’t always attend to them on time or with the expected quality.

The lack of automation and visibility made it difficult to make strategic decisions: the team was facing the challenge of adapting to the market’s changes without losing focus on sales objectives, all with a structure that was already operating at the limits of its capacity.

In the end, these challenges could all be addressed with a single solution: it was the time to integrate AI agents, automate, and reconnect the steps of the journey, to turn each interaction into a real sales opportunity.

What did they need exactly?

The real challenge for Mentius was to take the leap into a truly intelligent, sustainable operation. They needed to free up the human team from doing repetitive tasks, better leverage every contact, and operate with greater agility, but without losing the human touch that they were known for.

The vision was clear: they wanted a solution that would allow them to:

• Assist more people in less time, without overwhelming agents or compromising on quality.
• Automate key processes, such as approving offers or classifying sales opportunities.
• Connect voice and text in a seamless experience for customers, whether on WhatsApp or a call.
• Accelerate the sales flow with AI agents, ensuring that human agents could dedicate time to the more interested contacts and those with a greater likelihood of conversion to sales.
• Obtain operational and sales data in real time, to make decisions with reliable information, not assumptions.

It wasn’t only a technical improvement: it was an evolution in their way of working, where technology would act as a bridge between the sales strategy and a more streamlined, coherent, and effective customer experience.

AI agents + omnichannel orchestration for a more efficient operation

The transformation began with a shift in mentality: instead of increasing the human team, Mentius chose to automate the automatable and strengthen the role of AI agents in

generating sales. Thus, they implemented a hybrid model with two key solutions from the Inconcert ecosystem:

• Inagent, the AI voice and text agent that initiates a sales interaction, detects opportunities, and transfers scored contacts to human agents.
• Inconnect, the omnichannel contact center solution, which executes automatic dialing campaigns, integrates channels, and monitors every conversation in real time.

This approach has allowed Mentius to assist more customers, with better quality and in less time, without losing control of the operation and elevating the experience both for customers and the teams.

1. Smart automation of sales

Thanks to Inagent, the sales process became more structured and predictable: the AI agent introduces the offer, counters initial objections, and scores interest, allowing the human agent to close the sale when there is a higher likelihood of conversion.

Where do we see this improvement?

• The AI agent offers an up-to-date sales pitch and ensures that no key step is omitted during the call.
• Management time is reduced by 44%.
• The human team focuses on higher-value opportunities.
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2. Connected, traceable operations with Inconnect

All interactions, whether by voice or text, are managed from Inconnect, which has allowed Mentius to launch mass campaigns, integrate new channels, and supervise operations without depending on multiple systems. Using Inconnect, they have achieved tangible results, such as:

• +100,000 automated interactions in 5 days, without bottlenecks.
• Full traceability for every contact.
• Total synchronization between AI agents and human teams.

3. Hybrid model that scales up without friction

This new model not only improves KPIs, but it creates a scalable, flexible foundation for future growth. AI agents absorb volume and filter, while human agents provide the strategic touch.

This is how they’re achieving these results:

• Customized sales pitch for every campaign.
• Transfer to human agents when Inagent detects interest.
• Leveraging of freed up time to train the human team.
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From a manual operation to a smarter sales experience

Since they incorporated Inconcert’s solutions, Mentius has transformed its telecom customer service and sales model. Automation, conversational AI, and the omnichannel contact center software now work together to orchestrate the entire operation with greater agility and precision.

The advances speak for themselves:

• The average call time dropped from 18 to 10 minutes, accelerating sales closures and improving the experience for customers.
• Over 100,000 calls managed automatically in just five days, without interruptions or bottlenecks.
• 90% sales conversion on the WhatsApp channel, with AI agents guiding the conversations.
• 55% more operational capacity per agent, allowing the human team to focus on what really contributes value.
• An integrated, scalable operation prepared to keep growing without losing control, quality, or speed.

With this new approach, Mentius has not only gained in efficiency: it has built a more connected operation focused on achieving sustainable results.
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