Inconcert has reached a strategic milestone by becoming the first CX software company in Spain to obtain the international ISO/IEC 42001:2023 certification. ISO/IEC 42001:2023 validates that Inconcert’s AI operates under the highest quality standards, reaffirming its leadership in customer experience solutions.
In fact, according to a recent study conducted by IFAES in collaboration with Inconcert, 96% of respondents consider security and the responsible use of information to be very important aspects when implementing AI solutions in CX. These two key concerns for clients are now guaranteed by Inconcert with the achievement of this new certification.
Inconcert’s portfolio is a benchmark in the CX sector for its forward-looking approach in leveraging AI to drive continuous evolution as a technology provider. The company applies generative AI both to process improvements and to new functionalities in its portfolio. Moreover, its AI implementation goes beyond incremental advances, as Inconcert has pioneered solutions that are 100% AI-driven, such as Inagent, its virtual agent solution.
International AI certification: a synonym for security and responsible use
ISO/IEC 42001:2023 is the first international standard specifically designed to regulate how AI management systems should be implemented, maintained, and continuously improved. Its objective is to ensure that AI is developed and used in a reliable, transparent, and secure manner, while promoting an ethical framework in which innovation is applied responsibly.
The accreditation also requires a strong commitment to continuous improvement, with annual audits ensuring that organizations maintain high standards and effectively apply principles of transparency, ethics, and regulatory compliance in their AI systems.
A CX ecosystem certified under the most demanding standards
This accreditation adds to a set of international certifications, including PCI DSS v4.0, which guarantees maximum security in financial transactions; CSA STAR Level 1 in security, trust, assurance, and risk; the Certificate of Cloud Security Knowledge (CCSK); and recognition as a Trusted Cloud Provider, among others.
Together with this new certification, all these accreditations endorse the security and reliability of our solutions. It is an essential requirement in industries such as telecom, finance, insurance, or education, where technology must operate under the highest standards of data security and responsible AI use. Additionally, as an Amazon Web Services (AWS) partner, our solutions are available in the AWS Marketplace, further strengthening trust in our cloud-based omnichannel ecosystem.
