Inconcert announces the addition of two strategic leaders to its executive structure in Latin America: Diana Becerra as Vice President of Sales for the region and Oscar Parra as Country Manager in Mexico.
These appointments reinforce the company’s commitment to sustainable growth, innovation, and close collaboration with clients and partners in one of its most strategic markets.
Diana Becerra, VP Sales LATAM
Diana Becerra takes on a new professional challenge as Vice President of Sales for Latin America, bringing the same strategic vision and energy that have defined her career. With more than 15 years of experience in the contact center, BPO, and technology sectors, she brings a solid background in commercial leadership, multicultural team management, and AI-driven digital transformation.
Throughout her career, she has led business expansion initiatives, strategic partnerships, and the adoption of emerging technologies that improved commercial and operational efficiency across various markets.
In her new role, her priorities will focus on:
- Expanding Inconcert’s customer base in Latin America.
- Strengthening relationships with clients, partners, and key industry stakeholders.
- Leading direct and channel sales teams with a results-oriented approach.
- Ensuring high-quality local support and flawless delivery.
Oscar Parra, Country Manager México
With more than 24 years of experience in the CX industry, Oscar Parra joins Inconcert as Country Manager in Mexico. His expertise in strategic consulting and designing unique experiences has led him to manage projects at companies such as Genesys and Interactive Intelligence, where he actively contributed to digital transformation through AI, omnichannel strategies, and cloud solutions.
His arrival also opens the door to new collaboration opportunities with local and regional companies, bringing a fresh perspective on how to integrate business strategy and technology to drive growth. With this approach, Inconcert strengthens its presence in the Mexican market and supports organizations in enhancing their customer relationships.
A renewed commitment to Innovation and Growth
These appointments reflect Inconcert’s strategy to strengthen its team with seasoned professionals who bring both vision and experience, capable of anticipating trends and unlocking new business opportunities across the region.
This reinforces the company’s adaptability and consolidates a sustainable growth model that combines experience, market knowledge, and leadership in customer experience management.
At the same time, Inconcert remains focused on technological innovation, with cloud solutions powered by GenAI and Agentic AI, integrated across its entire ecosystem. Because ultimately, investing in talent, technology, and good ideas is the best way to build the future.
