Inconcert took part as a prominent sponsor at the recent International Conference in Lisbon, organized by the Associação Portuguesa de Contact Centers (APCC), solidifying its position as a key player in the customer experience space and the application of artificial intelligence in CX. Under the theme “People, Technology and Innovation: Connecting Brands and Customers,” the event brought together industry leaders, technology experts, and brands eager to transform their customer relationships.
“This was a highly valuable opportunity to share perspectives with other industry players and reinforce our vision: AI must be integrated into every CX solution. Without a doubt, the mission of every technological innovation should be to help Contact Centers continually evolve the customer experience,” emphasized Miguel Noronha, CSO of Inconcert.
The event provided a dynamic space to share ideas, explore emerging trends, and discuss the future of the industry. The main focus was on AI applications in contact centers: from optimizing operations and automating tasks to assist agents, to directly managing conversations with customers through AI agents.
A Strong Commitment to Innovation and Leadership
Inconcert’s participation in the APCC Lisbon Conference 2025 reflects its active role as a driver of transformation within the industry. The company has been a pioneer in developing solutions that integrate AI to deliver a more efficient, personalized customer experience centered on companies’ real needs.
“This gathering helped us better understand market opportunities and how we can continue advancing innovation to deliver more value to our clients through our omnichannel ecosystem," added Miguel Noronha.
Betting on the Transformative Power of AI in CX
The experience at the Lisbon International Conference strengthens Inconcert’s position as a strategic partner for organizations looking to harness the power of AI in managing their contact centers.
With a proposal centered on innovation and the practical application of conversational AI, Inconcert continues to develop solutions that enable companies to optimize processes and, most importantly, build stronger, more meaningful relationships with their customers.
