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The concept of “cloud” began to be used as a metaphor for the Internet...
Nowadays, almost all companies have a wide range of options for their customers to get in touch...
The purpose of this document is to establish the differences between one ...
The question is recurring and usually comes up shortly after starting a...
An IVR, for its acronym in English Interactive Voice Response, is a system that interacts ...
Automating some business processes in order to improve the customer experience ...
The RFP is a document that is prepared in order to request proposals for solutions ...
In this article, you will find the errors that affect voice quality and what you ...
Gartner® forecasts that conversational AI will reach $36 billion in revenue by 2032...
