;:

AI agents for customer satisfaction surveys

Inagent launches surveys at the right moment, collects and interprets feedback from each customer, and records the results in your systems to trigger the next action.

Request a free demoRequest a free demo

Customers who already trust Inagent

Business impact

Expand your listening capacity and act faster with AI agents for surveys

Higher participation
15x
Response
rate
Immediate coverage
100%
Of the customer base contacted within the defined period
Greater capacity to act
+55%
Alerts created automatically
In production in just 3 weeks
Request a free demo
Use cases

AI agents for customer satisfaction, NPS, and customer feedback surveys

Post-interaction surveys

When you want to understand the customer's opinion at the right moment

Customer perception changes quickly. If you ask too late, details are lost, response rates fall, and it becomes harder to understand what happened.

What the AI agent does:
  • ✓Asks satisfaction or CSAT questions based on the case.
  • ✓Adapts the conversation based on each response.
  • ✓Collects comments and explores the reasons behind the rating.
  • ✓Classifies responses and links them to the customer and the interaction.
  • ✓Records the results in the CRM or relevant system.

Result: Context-rich feedback, collected on time and linked to the interaction that prompted it.

Request a free demo
NPS and satisfaction surveys

When you need to assess the health of your customer relationships

Brand perception changes with every experience. Without periodic measurement, it becomes harder to understand it and act before it deteriorates.

What the AI agent does:
  • ✓Asks the NPS question and records the score.
  • ✓Identifies promoters, passives, and detractors.
  • ✓Asks why and explores the relevant topics.
  • ✓Detects signs of advocacy, dissatisfaction, or churn.
  • ✓Records the results and their evolution in the CRM.

Result: A complete view of customer satisfaction and the factors that improve or undermine it.

Request a free demo
Surveys for dissatisfied customers

When a complaint or poor rating cannot go unanswered

Detecting dissatisfaction is not enough. If you do not identify its cause and route it to the right team, the complaint can escalate and damage the relationship.

What the AI agent does:
  • ✓Adapts the questions to the issue described by the customer.
  • ✓Classifies the cause, severity, and urgency of the case.
  • ✓Collects the information needed to continue handling the case.
  • ✓Creates an alert, case, or task in your systems.
  • ✓Transfers the customer to the right team with full context.

Result: Greater capacity to detect, prioritize, and recover customers before they leave.

Request a free demo
Continuous improvement surveys

When a score alone is not enough to know what to change

Improving a product or service requires understanding the reason behind each opinion. Without open-ended questions, it is harder to identify the improvements with the greatest impact.

What the AI agent does:
  • ✓Asks open-ended questions based on the survey objective.
  • ✓Adapts the conversation to the topics mentioned by the customer.
  • ✓Automatically classifies comments by topic and reason.
  • ✓Detects recurring patterns and opportunities for improvement.
  • ✓Records the results in your systems to make analysis easier.

Result: Deeper insight into what your customers value, need, and expect from your products and services.

Request a free demo
Button TextButton Text
Omnichannel surveys

Reach more customers with phone and digital customer satisfaction surveys

WhatsApp

To send surveys after an interaction, adapt questions to each response, and continue the conversation in a familiar, easy-to-use channel.

Person using WhatsApp

Voice

To conduct phone satisfaction surveys, collect comments, and contact customer lists without relying on the capacity of the human team.

Person talking on the phone

Webchat

To collect feedback during a process or after an online purchase, inquiry, or request. This captures opinions while the experience is still fresh, without leaving the digital channel.

Customers using webchat

Instagram and Facebook

To measure satisfaction after conversations that start on social media and turn responses into traceable feedback connected to your systems.

Person using Instagram and Facebook

SMS

To send short surveys, reminders, and links that make participation easier and quickly reach large volumes of customers.

Person receiving an SMS
Request a free demo
Enterprise solution

An AI agent platform for launching customer satisfaction surveys at scale across all your channels

Request a free demoRequest a free demo

Custom surveys

Inagent uses the questions and criteria defined by your company to conduct customer satisfaction, NPS, CSAT, and feedback surveys.

Multi-agent system

Create specialized AI agents for phone satisfaction surveys, NPS, dissatisfied customers, or continuous improvement.

Integrated with your systems

AI agents access authorized context and record responses, scores, and actions in your CRM, help desk, and other systems.

Omnichannel surveys

Conduct phone satisfaction surveys with AI agents and combine them with WhatsApp, webchat, SMS, and social media from one platform.

Escalation of dissatisfied customers

Transfer complaints, claims, or churn-risk cases to the right team, with all the information needed to continue handling them.

Analytics Studio

Turn open-ended responses into structured insights: classify topics, detect recurring patterns, and uncover opportunities for improvement.

123456
Request a free demo

Descubre el poder de las encuestas conversacionales con agentes IA

Solicita una demo gratis

Security and governance

Trust and control for customer satisfaction surveys with AI agents

Certified AI governance

Inagent holds ISO 42001 and ISO 27001 certifications to operate AI agents securely and traceably across every question, response, and action.

Data and response protection

Personal data, scores, and open-ended comments are managed with access controls and privacy policies aligned with the GDPR.

A solution for surveys at scale

Inagent runs on Amazon Web Services to maintain stability and availability even during large-scale, omnichannel campaigns.

Scale your customer survey program with Inagent

Request a free demo
Rapid implementation

Launch your first survey campaign with expert guidance

Request a free demo
1.

Together, we choose the first
use case

We analyze listening moments, customer volume, and available channels to determine which survey can deliver the fastest, most measurable impact.

Request a free demo
2.

We design the conversational
survey

We define the questions, tone, segments, and follow-up and escalation rules based on each response, survey type, and objective.

Request a free demo
3.

We connect Inagent to your
systems

We enable voice or messaging channels to launch the survey and integrate your business systems so Inagent can record the results.

Request a free demo
4.

We go live and improve it
together

We launch the campaign and analyze participation, responses, and open-ended comments to fine-tune the AI agent using real data.

Request a free demo
1.

1. Together, we choose the first use case

We analyze listening moments, customer volume, and available channels to determine which survey can deliver the fastest, most measurable impact.

2.

2. We design the conversational survey

We define the questions, tone, segments, and follow-up and escalation rules based on each response, survey type, and objective.

3.

3. We connect Inagent to your systems

We enable voice or messaging channels to launch the survey and integrate your business systems so Inagent can record the results.

4.

4. We go live and improve it together

We launch the campaign and analyze participation, responses, and open-ended comments to fine-tune the AI agent using real data.

How many decisions are you making without listening to the customer?

Request a free demo
Frequently asked questions

AI agents for customer satisfaction surveys

What are AI agents for customer satisfaction surveys?

They are agents designed to conduct conversational surveys, adapt questions based on each response, interpret open-ended comments, and record the results in the company's systems. With Inagent, they can also trigger alerts, create cases, or transfer conversations when a response requires follow-up.

They are agents designed to conduct conversational surveys, adapt questions based on each response, interpret open-ended comments, and record the results in the company's systems. With Inagent, they can also trigger alerts, create cases, or transfer conversations when a response requires follow-up.

What is the difference between an AI agent and a traditional survey tool?

A traditional tool presents a questionnaire and collects responses. A virtual agent holds a conversation, uses customer context, explores the reasons behind each rating, and can record responses and trigger actions based on the survey outcome.

What types of customer satisfaction surveys can Inagent conduct?

Thanks to its multi-agent system, Inagent is a highly versatile solution that lets you create specialized AI agents for different objectives: post-interaction surveys, recurring satisfaction campaigns, NPS and CSAT surveys, studies with open-ended questions, surveys for dissatisfied customers, and campaigns to improve products, services, or processes. Beyond collecting scores, it can identify promoters, passives, and detractors, explore the reasons behind each rating, and record how results evolve in the CRM or relevant system.

Thanks to its multi-agent system, Inagent is a highly versatile solution that lets you create specialized AI agents for different objectives: post-interaction surveys, recurring satisfaction campaigns, NPS and CSAT surveys, studies with open-ended questions, surveys for dissatisfied customers, and campaigns to improve products, services, or processes. Beyond collecting scores, it can identify promoters, passives, and detractors, explore the reasons behind each rating, and record how results evolve in the CRM or relevant system.

Can the questions change based on the customer's response?

Yes. The AI agent adapts the conversation in real time. For example, it can explore a negative score, request more details about an issue, or ask different questions of a promoter and a detractor.

Yes. The AI agent adapts the conversation in real time. For example, it can explore a negative score, request more details about an issue, or ask different questions of a promoter and a detractor.

Can Inagent analyze open-ended questions and customer comments?

Yes. Inagent's Analytics Studio interprets natural-language responses, classifies comments by topic and reason, and identifies patterns, trends, churn signals, and opportunities for improvement. This means there is no need to review every open-ended response manually.

Yes. Inagent's Analytics Studio interprets natural-language responses, classifies comments by topic and reason, and identifies patterns, trends, churn signals, and opportunities for improvement. This removes the need to review every open-ended response manually.

Can Inagent conduct phone satisfaction surveys?

Yes. Voice AI agents can conduct phone satisfaction surveys, collect spoken scores and comments, and contact large customer lists within the defined period without relying on the available capacity of the human team.

Yes. Voice AI agents can conduct phone satisfaction surveys, collect spoken scores and comments, and contact large customer lists within the defined period without relying on the available capacity of the human team.

Which channels can be used for customer satisfaction surveys?

Inagent can conduct surveys through voice, WhatsApp, webchat, SMS, RCS, Instagram, and Facebook. Questions, rules, and action criteria remain connected through a single platform.

Inagent can conduct surveys through voice, WhatsApp, webchat, SMS, RCS, Instagram, and Facebook. Questions, rules, and action criteria remain connected through a single platform.

What happens when a customer gives a negative rating?

The AI agent can explore the reason, classify the cause and urgency, collect the necessary information, and create an alert, case, or task. When human intervention is needed, it transfers the case to the right team with full context.

The AI agent can explore the reason, classify the cause and urgency, collect the necessary information, and create an alert, case, or task. When human intervention is needed, it transfers the case to the right team with full context.

How are customer data and responses protected?

Inagent applies access controls and privacy policies aligned with the GDPR. It also holds ISO 42001 and ISO 27001 certifications to operate AI agents with governance, information security, and traceability.

Can survey campaigns be run at scale?

Yes. Inagent can contact large customer lists through voice and digital channels. Its infrastructure on Amazon Web Services is designed to maintain stability and availability during large-scale, omnichannel campaigns.

Request a FREE demo

Let's work in sync. Let's work Inconcert.

Request a demo

Get all the latest news, updates and exclusive tutorials!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Top services
Inagent
Inconnect
Infunnel
Inspeech
Intrack
Inteam
Company
Inconcert Ecosystem
About Inconcert
Offices
Events
Join the team
Resources
blog
Reports
Webcast
Success stories
Press
Shortcuts
Request a free demo
Contact
Support
Partner portal
Inconcert Formations
Capterra Logo
©2026 Inconcert.  All rights reserved.
Artificial Intelligence PolicyPrivacy PolicyLegal NoticeCookie Use PolicyInternal Information Channel