On November 19, Inconcert participated in the CX Tech Day, a key event to explore the latest trends and technologies applied to customer experience (CX) in Colombia. Artificial intelligence, cloud services, digital transformation and blockchain were some of the key topics that brought together leading experts and companies in the sector.
As a member of BPro, the Colombian BPO association, Inconcert attended the event for the first time and presented its new generation of virtual agents. The intervention of Nibia Salazar, Sales Executive of Inconcert, was one of the highlights of the event, addressing the revolutionary impact of artificial intelligence on the latest generation of virtual agents.
A New Generation of Virtual Agents to Transform the Customer Experience
In his speech, Salazar highlighted how the current virtual agents have overcome the limitations of traditional bots to provide more empathetic and intuitive care. He explained that these agents don't just answer questions, but they break down the customer's message into specific problems, resolve them and generate a coherent response in a matter of milliseconds.
“The key difference of this new era of virtual agents is their ability to learn and behave like people, which represents a unprecedented change in technology”, he said.
Advanced technology for personalized attention
Inconcert's virtual agents integrate multiple skills and can specialize in specific areas, creating expert agents who refine their knowledge and optimize their performance autonomously.
In addition to its technological capacity, Inconcert places a strong emphasis on security and privacy. Salazar highlighted how the company guarantees data protection through an infrastructure based on Amazon Web Services, complying with international standards such as ISO 27000 and PCI DSS.
“We offer secure AI solutions that give customers the peace of mind that their data is safe,” he concluded.
Inconcert, innovating for the future of CX
Inconcert's participation in CX Tech Day reinforces its commitment to innovation and excellence in the customer experience, positioning itself as a reference in the development of technological solutions who are moving towards the future of customer care
