Inconcert has announced the appointment of Álvaro Grande as its new CEO. His arrival marks the beginning of a new phase focused on accelerating international growth and strengthening the company’s leadership in the development of AI solutions applied to CX.
This move comes at a key moment for the industry, where AI agents are redefining how companies manage customer relationships. In this context, Inconcert is committed to combining technological innovation and operational excellence as the foundation for continued growth.
A profile with experience in scaling companies and transforming operations
Álvaro Grande brings more than 25 years of professional experience, with a strong track record at companies such as Verisure, Orange, and Boston Consulting Group. A civil engineer with an MBA from Harvard Business School, he has built a career focused on growth, international expansion, and the transformation of complex operations.
During his time as CEO at Verisure, he led the launch of the business in Germany, growing the team from 10 to 500 employees in six years. Previously, while leading operations in the Netherlands, he tripled sales and established a mature local structure.
Agentic AI and hybrid model as the foundation for growth
Inconcert has been a pioneer in bringing Inagent, an end-to-end agentic AI platform, into production in EMEA and Latin America. This technology enables the deployment of virtual agents capable of operating autonomously in real business environments.
On this foundation, the company has developed a hybrid model in which AI agents and human teams work in coordination within an omnichannel ecosystem, connecting every customer touchpoint. This approach allows companies to scale operations, improve efficiency, and deliver more agile and personalized experiences.
A smooth transition to ensure business continuity
To ensure continuity, Paolo Boni, former CEO, has worked closely with Álvaro Grande over the past few months through a gradual transition process.
In the words of Paolo Boni: “Álvaro Grande’s arrival accelerates the path already set for Inconcert. We are moving from a phase of technological consolidation to one of growth and operational excellence. With our robust technology already in place and our AI agent solution, Inagent, in production and delivering value, we are now adding specialized leadership to continue expanding internationally.”
Álvaro Grande’s appointment reinforces Inconcert’s ambition to continue growing internationally and to establish itself as a benchmark in AI applied to CX. The company will keep expanding its regional footprint and evolving its technology ecosystem to meet an increasingly demanding environment, where omnichannel engagement, immediacy, and personalization are key factors.
