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Increase your contact center’s operational efficiency with accurate activity

Optimize your quality management at your contact center with our powerful Speech Analytics

Optimize your digital marketing campaigns, automate lead management

Enhance your customer experience with Inagent, the autonomous AI agent solution

Download the Inconnect data sheet and discover how our omnichannel cloudcontact center software

The Telco sector moves fast: unanswered calls, impatient customers, saturated agents...

Improving the patient experience and making daily life easier for teams is possible.

WhatsApp is the most widely used messaging app in the world...

Discover the keys to improving conversion, reducing attrition and providing care...

Learn how to transform your CX operations with voice and text AI agents.

Report offers an in-depth, up-to-date perspective on how conversational AI is shaping

A successful implementation of Contact Center as a Service (CCaaS) solutions...

IT leaders may underestimate the impact of adopting new generative...

The largest AWS cloud event in Spain, held last June 5 at IFEMA, brought togethe..

The meeting was held on June 25 at the Camino Real Polanco Hotel, Mexico City.

The 39th edition of the congress brought together the greatest local and internati..

The 20th International Congress on Credit, Recovery and BPO was held September 11..

The company continues its growth and consolidation in the country and the region through this..

The Platinum Contact Center Awards recognized Inconcert as the main winner of the Best IT Proje..

This alliance represents a further step in InConcert's ongoing commitment to improving the custom..

We are facing a new era of tailored care. Ensure experiences that respond to the growing..

Finding the ideal CCaaS platform is a primary task for customer service lea..

Don't miss this article with key insights and much more to multiply your sales and sta..

In this article, you'll learn about the five pillars of maturity in hyperautomation and what sep..

Article, where you'll learn about six key strategies that will help you s..

Since the last year, when teleworking and multichannel have gained unprecedented strength..

Although the use of Workforce Management (WFM) solutions in contact centers in the Spanish-speaki..