From March 9 to 11, Inconcert participated in Global CX Forum 2026, the leading customer experience event in Latin America, which celebrated its 30th anniversary this year under the theme “Resonance: Vision 2030.” The event brought together industry leaders in Mexico City to discuss the future of customer experience over the coming years.
In this context, Inconcert presented a clear message: moving AI agents beyond the buzz and demonstrating their real impact in large-scale operations.
Inagent: AI agents already operating in the real world
After unveiling its AI agents solution at the previous edition, Inconcert returned to the event to show how Inagent is already running in real customer experience operations across Latin America. This is the case, for example, of the Mexican university UTEL and the Colombian BPO Mentius, both operating AI agents across very different use cases such as student support and telecom sales.
During the event, the company explained how these AI agents enable organizations to automate complex processes, scale service operations, and deliver more efficient interactions without sacrificing the quality of the customer experience.
Thanks to its agentic AI approach, Inagent’s virtual agents understand the context of each conversation, make decisions, and execute actions within enterprise systems, making it possible to automate processes beyond simple response generation.
Security and trust in AI agents
One of the key pillars of Inconcert’s proposal was security. The company highlighted its recent ISO/IEC 42001 international certification, which sets standards for the responsible management of artificial intelligence systems.
This certification reinforces Inconcert’s commitment to developing AI solutions that are secure, reliable, and ready to operate in demanding enterprise environments.
An invitation to test AI agents live
At the Inconcert booth during the event, attendees had the opportunity to interact with the solution and see in real time how AI agents can manage conversations across a wide range of use cases and industries, including healthcare appointment scheduling, student support, collections, retail order management, and tourism FAQs.
With this participation, Inconcert reinforced its position as one of the pioneering players in the real-world application of AI agents in customer experience, with a strong focus on the Mexican market.
